Frequently asked questions
What is the return policy?
At [US TREND-MART], customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 7–14 days of receiving your order.
Items must be unused, in original packaging, and in the same condition as received.
Certain items (such as personal care products, sale/clearance items, or customized products) may not be eligible for return.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Please contact us within 48 hours of delivery.
Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
We recommend using a trackable shipping service for your return.
How to Start a Return
To initiate a return, please contact us at:
📞 [+92 330-1388934]
Are any purchases final sale?
Final Sale Items
Please note that the following purchases are non-returnable and non-refundable:
Clearance or discounted items
Personalized or custom-made products
Gift cards or digital downloads
Personal care, hygiene, or intimate products (for safety reasons)
All final sale items will be clearly marked on the product page before purchase.
When will I get my order?
When Will I Get My Order?
Processing Time: Orders are typically processed within 1–3 business days after payment is confirmed.
Delivery Time: Shipping usually takes 5–10 business days (depending on your location and chosen shipping method).
International Orders: Delivery may take 10–20 business days due to customs and international shipping times.
You will receive a tracking number once your order has been shipped, so you can follow your package in real time.
📌 Please note: Shipping times may vary during holidays, promotions, or unforeseen delays.
Where are your products manufactured?
Where Are Your Products Manufactured?
At US Trend-Mart, we source our products from trusted manufacturers and suppliers worldwide. Our collection includes items manufactured in regions such as the United States, Europe, and Asia, ensuring a balance of quality, affordability, and global trends.
Every product is carefully selected and tested to meet our standards for style, functionality, and durability, so our customers always receive high-quality items no matter where they are made.
How much does shipping cost?
- Standard Shipping: We offer flat-rate or free shipping on most orders (details shown at checkout).
International Shipping: Costs vary depending on your location and will be calculated at checkout before you complete your purchase.
Express Shipping (if available): Additional charges may apply based on weight and destination.
💡 Tip: Some promotions and seasonal sales may include free shipping on all orders. Be sure to check our homepage or subscribe to our newsletter for updates.